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Frequently Asked Questions

Here are our users’ most frequently asked questions. If no answer suits you, please contact us by email at support@tridea.email


TRIDEA is an online travel agency based in Limoges. Its purpose is to increase the choice of destinations for small and medium-sized airports.

TRIDEA consists of self-connected flights : we perform flight combinations with airlines which have no commercial agreements in order to increase airport destination choices. Our flights have at least one stopover.

Exactly ! We plan flights by connecting airlines which have no commercial agreements, meaning competing airlines.

It's about planning your trip yourself to find the lowest prices.


An e-ticket is an electronic version of your usual ticket. It's downloadable in PDF format on any type of device.

Both solutions are possible: You can print your ticket or simply show the PDF version on your mobile.

It depends on the airline which you will travel with: some propose it, others do not. If you need to do this change contact our support by email at support@tridea.email or by phone at 0 805 111 963.

With self-connecting flights, a flight date change will inevitably delay the other flights on your trip. If you need to do this change contact our support by email at support@tridea.email or by phone at 0 805 111 963.

Generally, low cost companies do not offer this kind of service. On the other hand, it costs between 40 and 70€ in most cases.

Just go to the airport with your ID and your tickets.

The flight price is calculated in relation to supply and demand. If demand increases, then prices are re-adjusted. The prices offered by an operator can thus evolve several times a day.


Only one small bag is included with TRIDEA tickets. However, airlines have different baggage policies. These are specified at the TRIDEA checkout step.

If you need to have more luggage contact our support by email at support@tridea.email or by phone at 0 805 111 963.

The flight

Buying tickets with TRIDEA includes a guarantee. This assures you a solution in case of a correspondence issue.

Regarding delays, contact us and we'll find another flight to your destination.

If there is no available flight, we'll find accommodation so you can take another flight the next day.

If we haven't contact you yet, please contact us by phone at 0 805 111 963 ( free call )

Get your e-ticket and identity papers (ID or passport depending on your destination)

Miscellaneous information

Moonshot-Internet insurance is an option when buying tickets on TRIDEA.

If you subscribe and your flight is delayed, you'll automatically receive lounge access or a link providing compensation.

You can subscribe to this insurance while checking out. All you need to do is to select flights for which you want it.

TRIDEA has a 24h / 24 assistance, you can reach us on our free number 0 805 111 963 in case of emergency.

For other information, send us a mail at contact@tridea.email

1 Avenue d’Ester, 87280, Limoges, France.
Pour nous contacter : +33 (0) 805 111 963

Guaranteed tickets

In case of unforeseen, we find the best solution at our expense to reach your destination

24/7 Support

Our team is here to assist you anytime

Secure payment

100% secure payment and respect for banking information